Terms of Use – Trilyo Business

"Service" – the Trilyo Business service: a dedicated phone number for the business, on which incoming calls are translated in real time using artificial intelligence (AI) and forwarded to the phone chosen by the Customer, including a call summary and text transcript, the account area, the e-mail notifications and the related website pages.

"Customer" or "you" – the business or person who ordered the Service, and anyone acting on its behalf or using the Service through its account.

"Line" or "Dedicated Number" – the phone number that Trilyo allocates to the Customer for the purpose of the Service.

"Call Participants" – any person who calls the Line, answers a call or takes part in it in any way, including the Customer's customers, employees and representatives.

"Plan" – a monthly subscription plan that includes a monthly minute allowance and a number of concurrent calls, as detailed on the website at the time of ordering.

"Extra Minutes" – call time consumed in a Billing Period beyond the minute allowance included in the Plan, charged at the Plan's extra-minute price.

"Billing Period" – a monthly period that starts on the date of the order or of the last renewal, at the end of which the subscription renews.

"Sub-processors" – third parties that Trilyo uses to provide the Service, including communications and phone number providers (such as Twilio and telephone network operators), real-time voice communication providers (such as Agora), AI providers for speech recognition, translation and speech synthesis, hosting and e-mail providers, and the payment processor (Cardcom).

"Privacy Policy" – Trilyo's privacy policy, as published on the website and updated from time to time, which forms an integral part of the Terms.

The Service is intended for businesses only and for business purposes. By ordering the Service you declare that you are acting in the course of a business or profession, and not for personal, household or family purposes.

You declare that you are at least 18 years old, that you are authorized to bind the business in whose name you order the Service, and that all the details you provided (including business name, full name, e-mail, country and the phone that will ring) are correct, complete and up to date. You must notify us of any change.

Trilyo may refuse an order, request additional details or documents, or cancel an order before the Line is set up, at its discretion, including where there is a concern of prohibited use or of incorrect details. In the event of such refusal or cancellation before the Line is set up, any amount paid for the order will be refunded.

Trilyo allocates a new dedicated phone number to the business. A call that reaches this number is forwarded to the phone chosen by the Customer (mobile or landline), and during the call each side speaks their own language and hears the other side in a translation performed by AI and read out in a synthesized voice. There is no human interpreter on the line.

The Service supports the languages listed on the website at the time of ordering. Capability, quality and accuracy vary between languages, dialects, accents and line conditions.

The translation is not instantaneous: there is a short pause, each side speaks in turn and then the other side hears the translation. The Service may play an automated message to Call Participants stating that the call is translated using AI.

After each call, an automatically generated call summary and text transcript are produced. The Service does not store voice recordings of calls; voice data is processed for real-time translation, as detailed in the Privacy Policy.

The summary, the transcript and any other output of the Service are generated automatically, may be partial or incorrect, and do not bind Trilyo. They are not to be regarded as an official record, agreed evidence or a certified translation.

The Service does not replace the business's existing phone line, does not include number porting and does not change anything with the Customer's phone company. If the Customer sets up call forwarding from the existing line to the Dedicated Number, the Customer is responsible for its configuration and costs with its phone company, and must choose a phone to ring that is not the forwarded line, to prevent a call loop. Forwarded calls count toward the Plan's minutes.

A demo call before payment, if offered, is provided for evaluation only, is limited in duration and number of times, and Trilyo may stop offering it at any time.

Before payment, Trilyo checks whether a number is available in the selected country. The check is an indication only and is not a reservation of a number or a commitment to allocate a specific number.

After the payment is approved, Trilyo works to set up the number and connect it to the phone you chose. In some countries, number allocation requires providing details or documents and regulatory approval by the number provider, and the Line will be activated only after the approval is received. Trilyo is not responsible for any delay or refusal arising from regulatory requirements or from Sub-processors.

If the Line cannot be set up after payment for a reason not attributable to the Customer, Trilyo will notify the Customer and refund the amount paid for the period in which the Line was not activated, and this will be the sole remedy in this matter.

The Dedicated Number is allocated to the Customer for use only, for the subscription term and subject to the Terms. The Customer does not acquire ownership of, or any right in, the number. Trilyo does not undertake to allow porting of the number. Trilyo may replace a number if required by a provider or regulator or for technical or security reasons, with reasonable prior notice where possible.

Number in the Customer's country. In countries where Trilyo is unable to allocate a local number, or where allocation is subject to an approval that has not been received, Trilyo may allocate to the Customer a US (United States) number instead of a local number. The Customer understands that callers from its country or other countries may pay their phone company an international call rate, and that Trilyo has no control over or responsibility for these costs, for the ability to dial the number from every network, or for callers refraining from calling as a result.

Upon termination of the subscription for any reason, including cancellation, non-payment or a suspension not resolved within 14 days, the number is released and may be allocated to someone else. The Customer is responsible for removing the number from its publications and cancelling any call forwarding to it.

The Plans offered at the time these Terms were drafted (prices in shekels include VAT):

The monthly price, the extra-minute price, the minute allowance and the binding Plan terms are those presented to you on the order page at the time of purchase. In other versions of the website the price may be displayed in another currency, in which case the currency and amount presented on the order page are binding.

Minutes are measured by actual seconds of call time (including for calculating Extra Minutes, which are charged pro rata by the second), according to the system records of Trilyo and its Sub-processors, and these records constitute prima facie evidence of usage. Every call received on the Line counts, including forwarded calls, short calls and calls in which the translation quality was not to the Customer's satisfaction.

Each Plan allows a limited number of concurrent calls. An additional call beyond the limit may not connect. The duration of a single call may be limited for technical reasons.

Minutes reset at the start of each Billing Period. Unused minutes do not roll over to the next period, cannot be converted, transferred or refunded, and no credit is given for them.

When the monthly minute allowance is fully used (100%), and the account has a valid saved credit card, the Line continues to receive calls, and any additional call time in the Billing Period is charged as Extra Minutes at the Plan's extra-minute price, as presented on the order page (including VAT). The charge is calculated pro rata by the second.

There is no cap on the number of Extra Minutes or on the amount charged for them. The Customer is responsible for monitoring its minute balance and may upgrade its Plan at any time.

The Customer is fully responsible for any use of the Line and for every minute measured on it, whether the call was made by the Customer, its employees, any callers or anyone not authorized to do so, including forwarded calls, calls resulting from a forwarding misconfiguration or a call loop, nuisance calls, spam calls or misuse of the Line by a third party. Trilyo is not obliged to block or filter such calls.

If the account has no valid saved card, or if any charge (including a charge for Extra Minutes or a renewal) fails, the Line may be blocked and not receive new calls until the payment is settled. A call in progress at the moment of blocking may continue for about 60 more seconds, after which it will end automatically.

Trilyo will endeavor to send to the account e-mail alerts when 80% and 95% of the allowance have been used, a notice when the allowance has been fully used and further usage is charged as Extra Minutes, and a notice about 3 days before the renewal date. Alerts are provided as an additional courtesy only. Failure to receive an alert, or any delay or fault in it, does not impose liability on Trilyo and does not detract from the obligation to pay for Extra Minutes, from the validity of a block or from the validity of the renewal.

The Customer understands that while the Line is blocked, callers will not be able to reach the business through the Dedicated Number. Trilyo will have no liability for any damage or loss of income arising from such a block.

Payment is made by credit card on a secure payment page of the payment processor (Cardcom). Trilyo does not store the full card number; the payment processor may store a token for recurring charges.

The subscription renews automatically every month for an additional Billing Period until cancelled. By ordering the Service you authorize Trilyo and the payment processor to charge the saved card at the start of each Billing Period at the applicable Plan price, as well as for all Extra Minutes consumed, without the need for further approval for each charge.

Extra Minutes for a Billing Period are usually charged on the following renewal date, separately or together with the next month's charge. Trilyo may also charge Extra Minutes at an earlier date, as well as after cancellation or termination of the subscription, for minutes consumed until the Line is closed. A breakdown of the Extra Minutes will appear in the charge notice or in the account area.

Any objection to usage metering or to an Extra Minutes charge must be submitted in writing to support@trilyo.app, detailing the claim, within 30 days of the charge date. After this period, the charge and the usage records will be deemed approved by the Customer, to the extent permitted by law. Submitting an objection does not exempt you from paying the balance of the amount that is not in dispute.

It is your responsibility to ensure that the saved card is valid and has sufficient credit. If a charge fails (renewal or Extra Minutes), Trilyo may retry the charge several times over the following days, and meanwhile block or suspend the Line. If the charge is not settled, Trilyo may cancel the subscription and release the number, without derogating from your obligation to pay amounts that have fallen due.

Invoices and receipts will be sent electronically to the account e-mail, and you agree to receive them this way.

Trilyo may change prices (including the extra-minute price), allowances or Plan features. A price change for an existing Plan will take effect only from the Billing Period starting at least 30 days after notice of it is sent by e-mail. If you do not agree to the change, you may cancel before it takes effect; continuing the subscription thereafter constitutes consent to the change.

You must not initiate a chargeback for a charge made in accordance with the Terms. In the event of a chargeback, Trilyo may suspend the Line immediately and demand the amount and the costs incurred by it.

You may upgrade your Plan at any time, on the terms and at the price presented at the time of the upgrade.

You may cancel the subscription at any time, via the cancellation link sent by e-mail, or by contacting support@trilyo.app. Unless the law requires otherwise, cancellation takes effect at the end of the paid Billing Period: no further monthly charge will be made, and the Line will continue to operate until the end of the period and then be closed. Extra Minutes consumed until the Line is closed will be charged as set out in section 6.

Subject to rights granted to you by law that cannot be contracted out of, payments are non-refundable: there is no refund or credit for a Billing Period that has started, for part of a period, for minutes used or unused, for Extra Minutes measured, or for a period in which the Line was blocked or suspended due to a breach of the Terms.

Consumer Protection Law. The Service is intended for businesses, and therefore the provisions of the Israeli Consumer Protection Law, 5741–1981, and the Consumer Protection Regulations (Cancellation of Transaction), 5771–2010, generally do not apply to it. To the extent they nevertheless apply to you (for example, if you are considered a "consumer" under the law), the rights under the law will apply, including: (a) the right to cancel a distance sale transaction within 14 days of the date of the transaction or of receipt of the disclosure document, whichever is later, subject to the exceptions in the law; (b) in an ongoing transaction – cancellation at any time, taking effect within the period set by law; (c) Trilyo will be entitled to collect payment for the service provided up to the cancellation date and a cancellation fee at the rate permitted by law (currently 5% of the price or ₪100, whichever is lower). Nothing in these Terms derogates from any right granted to you under mandatory law.

A refund, when given, will be made to the payment method used for the charge, within the period set by law.

Prices in shekels include VAT as required by law. If the VAT rate changes, the price will be updated accordingly from the date set by law.

A Customer outside Israel is responsible for any tax, levy or fee that applies to it under the law of its country in connection with the Service, including withholding taxes. If a withholding obligation applies, the Customer will gross up the payment so that Trilyo receives the full amount.

The Customer is responsible for all costs with its phone company or with the callers, including the costs of call forwarding and international calls.

Translation, speech recognition, summary and transcript are performed automatically by artificial intelligence systems, and may be inaccurate, partial or delayed, omit words, garble numbers, names, dates, addresses, prices or dosages, or attribute statements to the wrong side.

The Service is not a certified translation and does not replace a human interpreter. It must not be relied upon for medical advice, diagnosis, treatment or medical instructions, legal advice, legal or administrative proceedings, informed consent, signing agreements, or any safety, financial or other matter in which an error could have a material consequence. For such calls, a certified human interpretation service must be used. In the clinic sector, for example, the Service is intended for scheduling appointments and administrative calls only.

It is your sole responsibility to verify any material detail conveyed in the call, summary or transcript (for example in writing, directly with your customer) before acting on it.

Trilyo is not responsible for any translation error, misunderstanding, inaccuracy in the summary or transcript, or for any decision, action or omission, whether business, medical, legal or other, made on the basis of the Service, or for any resulting damage to you or to a third party.

You are solely responsible for ensuring that use of the Service complies with all laws that apply to you and to the Call Participants, in Israel and in any country from which you are called, including laws on wiretapping, privacy, data protection, consumer protection and communications.

The Service processes the voice and words of the Call Participants and produces a transcript and summary from them. It is your responsibility to inform the Call Participants that the call is translated using AI and that a transcript and summary are created from it, and to obtain their consent wherever the law requires (some countries require the consent of all parties). An automated message played by the Service, if played, does not replace this obligation of yours.

It is your responsibility to avoid requesting or conveying unnecessary sensitive information in the call (such as full credit card numbers, passwords or detailed medical information), and to set appropriate procedures for your employees.

With respect to personal data of Call Participants processed in the Service, you are the database owner or the data controller, and Trilyo acts as a holder or processor of the data on your behalf, solely for the purpose of providing the Service and in accordance with the Privacy Policy.

You may use the Service only for business purposes, lawfully and in accordance with the Terms. Among other things, you must not, and must not allow anyone else to:

Trilyo may monitor technical usage data (such as the number of calls, their duration and traffic patterns) to detect prohibited use, fraud or faults, and act accordingly, including immediately blocking numbers, prefixes or countries of origin. The Customer will bear any charge, fine or cost that a Sub-processor or network operator collects from Trilyo for fraud or prohibited use carried out on the Customer's Line, even if carried out by a third party.

The Service is not an emergency service and is not intended for emergency or life-saving calls. It must not be used to contact emergency services or to receive emergency calls, including the police (100), Magen David Adom (101), Fire and Rescue (102), 911 or 112, or any other emergency center in Israel or worldwide.

The Customer is responsible for ensuring that callers know the Dedicated Number must not be used for emergencies, and for maintaining an alternative means of communication for emergencies. Trilyo will bear no liability whatsoever in connection with an emergency call or the inability to make such a call.

The use of personal data in connection with the Service is subject to the Privacy Policy, which is published on the website and forms part of the Terms.

To provide the Service, data (including real-time call audio, transcripts, summaries, phone numbers, call data and account details) is processed by Trilyo and by its Sub-processors. Some Sub-processors operate and store data outside Israel, including in the United States and the European Union, and you consent to the transfer of the data to them for this purpose, subject to the law.

Trilyo may use aggregated or non-identifying usage data for operation, security, billing, improvement and development of the Service.

Trilyo takes reasonable security measures, but cannot guarantee absolute immunity from unauthorized access, malfunction or a security incident, especially in third-party systems.

The Service depends on systems and services of third parties, including the phone number and communications provider (Twilio), the real-time voice communication provider (Agora), telephone network operators in Israel and worldwide, AI providers for speech recognition, translation and speech synthesis, hosting and e-mail providers and the payment processor (Cardcom), as well as on the internet and on the phone company of the Customer and of the callers.

Trilyo does not control these third parties and is not responsible for their faults, outages, changes, delays, line quality, service discontinuation, price changes or regulatory requirements, and will not be liable for calls that were not received, were disconnected, connected late or in poor quality, or for faults and outages of network operators and communications providers. Trilyo may replace Sub-processors at its discretion.

The Service is provided "as is" (AS-IS) and "as available" (AS-AVAILABLE). To the extent permitted by law, Trilyo makes no representation or warranty, express or implied, including regarding fitness for a particular purpose, accuracy, continuity, availability, audio quality, latency, compatibility or absence of errors.

Trilyo does not commit to any availability or service level (SLA), and does not commit that every call will connect, be translated or be summarized. The Service may be unavailable, disrupted or limited, among other things due to maintenance, updates, faults, load or third parties.

Trilyo may change, update, add or remove features of the Service (including languages), provided that a change that materially impairs the service you paid for will allow you to cancel the subscription.

To the extent permitted by law, Trilyo, its owners, employees, representatives and Sub-processors will in no event be liable for any indirect, consequential, special, incidental or punitive damage, including loss of profits, revenue, customers, business opportunities, goodwill or data, business interruption, or missed calls, even if they were aware of the possibility of such damage.

To the extent permitted by law, Trilyo's total and aggregate liability for any cause of action related to the Service or the Terms, whether in contract, tort or any other cause, will not exceed the amount the Customer actually paid Trilyo for the Service in the three (3) months preceding the event giving rise to the alleged liability.

Nothing in these limitations exempts from liability that cannot be excluded by law, such as liability for willful misconduct or gross negligence.

The Customer acknowledges that the liability cap and the limitations in this section are a material part of the pricing and of the basis of the transaction, and that without them Trilyo would not have contracted with it on the same terms.

Any claim against Trilyo in connection with the Service must be submitted in writing within 12 months of the event on which it is based, to the extent the law permits such a shortening.

The Customer will indemnify and compensate Trilyo, its owners, employees and representatives, immediately upon their first demand, for any damage, loss, liability, fine, payment or expense (including attorneys' fees and legal costs) incurred by them as a result of or in connection with: (a) a breach of the Terms by the Customer or anyone on its behalf; (b) use of the Service in breach of the law, including failure to inform the Call Participants or to obtain their consent; (c) any claim by a Call Participant, a customer of the Customer or a third party in connection with the Customer's use of the Service or a decision made on the basis of it; (d) content transmitted in calls.

Trilyo will notify the Customer of such a claim and allow it to defend against it, provided that no settlement imposing liability on Trilyo is made without its consent.

Trilyo may suspend the Service or the Line, in whole or in part, immediately and without prior notice, if: (a) there is reasonable suspicion of a breach of the Terms, prohibited use, fraud or harm to a third party; (b) payment was not made or was reversed; (c) a Sub-processor, regulator or authority requires it; (d) it is necessary to protect the security of the Service, Trilyo or other users.

Trilyo may terminate the engagement: immediately, in the event of a material breach, prohibited use or reasonable suspicion of fraud; or for any other reason with 30 days' prior notice, in which case the Customer will be refunded the pro rata portion paid in advance for the period after the termination date.

Suspension or termination due to a breach by the Customer does not entitle it to a refund, and does not derogate from any other remedy available to Trilyo.

Upon termination of the engagement for any reason: the Line is closed and the number is released, access to the account may be blocked, and data may be deleted in accordance with the Privacy Policy. The Customer is responsible for saving in advance any data it needs. Provisions which by their nature are intended to survive termination (including payments, disclaimers, limitation of liability, indemnification, intellectual property and governing law and jurisdiction) will remain in force.

All rights in the Service, the website, the software, the design, the Trilyo brand and trademarks, the models, processes and documentation, including any improvement or derivative of them, belong to Trilyo or its licensors. The Terms grant the Customer a limited, personal, non-exclusive, non-transferable and non-sublicensable right of use, for the subscription term, for business purposes only.

Subject to payment and the Terms, the Customer may use the summaries and transcripts produced for it for its business purposes.

Feedback, suggestions or ideas that the Customer provides to Trilyo regarding the Service may be used by Trilyo in any way, without consideration and without any obligation to the Customer.

The Customer is responsible for keeping confidential the personal links sent to it (such as links to the account area, upgrade or cancellation), its access to the account e-mail inbox and all means of identification. Any action performed using these means will be deemed an action of the Customer. The Customer will bear any charge, including Extra Minutes charges, arising from use of the Line or the account, even if the use was not authorized by it.

You must immediately notify support@trilyo.app of any suspected unauthorized use of the account or the Line. Trilyo is not responsible for damage caused by unauthorized use originating in the Customer's responsibility.

Trilyo may update the Terms from time to time. The updated version will be published on the website with an update date. A material change to the Customer's detriment will take effect 14 days after notice by e-mail or on the website, unless it is required by law or for security reasons, in which case it may take effect immediately.

Continued use of the Service after the change takes effect constitutes consent to it. A Customer who does not agree may cancel the subscription as set out in the Terms.

Trilyo will not be liable for non-performance or delay in performance of its obligations as a result of circumstances beyond its reasonable control, including war, hostilities, terrorism, a state of emergency, epidemic, strike, natural disaster, power outage, faults or outages of communications networks, the internet, cloud providers or Sub-processors, cyber attacks, or orders of a competent authority.

Notices from Trilyo will be sent to the e-mail address you provided, or published in the account area or on the website. An e-mail notice will be deemed received 24 hours after it is sent. It is your responsibility to keep your e-mail address up to date and to check it, including the spam folder.

You agree to receive from Trilyo by e-mail service, billing, usage alert and update notices relating to the Service. These are not advertising messages. Inquiries to us should be sent to support@trilyo.app.

The Terms and any matter relating to the Service are governed solely by the laws of the State of Israel, without regard to conflict of laws rules.

Exclusive jurisdiction over any dispute relating to the Terms or the Service is vested solely in the competent courts of the Tel Aviv-Jaffa district, and the parties waive any claim of jurisdiction of another court. Notwithstanding the above, Trilyo may seek interim relief or relief to protect its intellectual property in any competent forum.

To the extent permitted by law, any claim against Trilyo will be brought on an individual basis only, and not as a class action, a collective claim or as a representative of others. Nothing in this section derogates from a right that cannot be waived by law.

Entire agreement. The Terms, the Privacy Policy and the Plan details presented at the time of ordering constitute the entire agreement between the parties, and supersede any prior representation, publication or understanding, written or oral.

Assignment. The Customer may not assign or transfer its rights or obligations under the Terms without Trilyo's prior written consent. Trilyo may assign its rights and obligations, in whole or in part, including in the course of a merger, acquisition or transfer of business, provided that the Customer's rights under the Terms are not impaired.

Severability. If any provision of the Terms is held void or unenforceable, it will be interpreted as far as possible to reflect the parties' intent to the maximum extent permitted by law, and the remaining provisions will remain in force.

Waiver. Refraining from or delaying the exercise of a right does not constitute a waiver of it. A waiver is valid only if made in writing.

Relationship of the parties. Nothing in the Terms creates a partnership, agency, employment or joint venture relationship.

Language. The Terms were written in Hebrew. This is an English translation; in the event of any conflict, the Hebrew version prevails.

Records. Trilyo's system records, including regarding usage, calls, charges and notices, constitute prima facie evidence of their contents.

For questions, support, cancellation or notices: support@trilyo.app.

Service operator: HLO-MEDIA · owned by Idan Edri · Israel. Any inquiry and notice to Trilyo, including a legal notice, must be sent by e-mail to support@trilyo.app only, and will be deemed received only after confirmation of receipt by Trilyo.