Live call translation for your hotel reception
Guests who speak French, German, Russian or any of 37 languages call your hotel's dedicated number and speak their own language. You answer on the reception phone you already use and hear them in your language, with live translation both ways. No app and no new equipment.
Choose a package- Your number stays
- No app
- 37 languages
Calls to reception: bookings, late check-in and room requests
A guest from Paris asks whether you have a double room for three nights from Friday. Reception answers in its own language, and she hears the answer in French.
A guest says they will arrive after midnight. You note the late arrival, and the call summary already lists it as a task: confirm check-in at midnight.
Room requests, an extra bed for a child or a shuttle: each side speaks in turn and hears the other in their own language.
Guests who call before they arrive
Most calls in another language come before the guest is even at the hotel: questions about rooms, dates, arrival time and parking. Publish the dedicated number on the hotel's website, Google profile and booking emails, and guests who speak another language call it.
The call rings on the phone you choose, and you answer it like any other call.
Your staff answers in their own language, with no interpreter on the line
The receptionist doesn't need to speak French or Russian. They hear the guest in their own language and reply in it. The translation is done by AI on the line itself, with a short pause between turns.
After every call you get a summary: what the guest asked for, what was said and what is left to do, plus a text transcript. The next shift knows what was agreed. No voice recordings are kept, only a text transcript.
The hotel's number stays
Your number, plan and phone company stay as they are. Trilyo adds a new dedicated number: publish it to guests who speak another language, or forward your existing line to it. Forwarded calls count toward your package minutes.
How it works at your hotel: four steps
Get a dedicated number
Choose a package on the Trilyo Business page, and we set up a new phone number for the hotel.
Publish it to guests
On your website, your Google profile and your booking emails.
The guest calls, reception answers
The call rings on your regular phone. The guest speaks their language; you hear and answer in yours.
Get a summary and transcript
What they asked for, what was said and what is left to do.
Hotel call translation: frequently asked questions
How does call translation work for a hotel?
The hotel gets a dedicated phone number. A guest who speaks another language calls it, the call rings on the reception's regular phone, and each side hears the other in their own language, with live translation both ways.
Does the guest need to install an app?
No. The guest calls a regular phone number, and reception answers on the regular phone. No app is needed, for you or for your guests.
Which languages can guests speak?
Phone calls can be translated in 37 languages, including English, French, Russian, Arabic, German, Spanish and Chinese. Guests speak their own language, and reception hears theirs.
Do we need to change the hotel's phone number?
No. Your number, plan and phone company stay. Trilyo adds a new dedicated number: publish it to guests who speak another language, or forward your existing line to it.
Is the translation in real time?
Yes, it is live translation with a short pause between turns. Each side speaks in turn, then the other side hears the translation in a synthesized AI voice.
Are calls with guests recorded?
No. Trilyo Business does not keep voice recordings. After every call you get a summary and a text transcript, so you can check what was said.
What happens when several guests call at the same time?
How many calls can be translated at the same time depends on the package. The packages section on the Trilyo Business page lists it for each package.
How much does it cost for a hotel?
Trilyo Business is sold as monthly packages in Israeli shekels (ILS). Current prices are in the packages section on the Trilyo Business page. Payment is by credit card, and you can cancel at any time.
A translated line for your hotel reception
Choose a package, pay securely, and we set up a dedicated number and connect it to your phone.
Choose a package